Frequently Asked Questions

Currently there is a selection of one (1) payment channels

• PayPal ⁽¹⁾

Do you want to pay trough not listed channel?  Ask our Support  is it possible to organize it for you.

• ⁽¹⁾ A PayPal commission of 5.5% applies to the price of the Product/Service for all types of transactions made trough this channel to IGC-Network Services

Yes, our service is based on subscription, therefore monthly payments are mandatory.

Customer is able to select between two of available renewal terms which prices depends of service type:

Season 6 Episode 3 (IGC.Premium) first month cost is €330 + selection of renewal terms

• €24 every 30 days

• €195 every 360 days

Season 17 Part 1-3 (IGC.Premium Plus) first month cost is €530 + selection of renewal terms

• €55 every 30 days

• €275 every 180 days

• €495 every 360 days

Prices exclude PayPal Commission which is about 5.5%.

The subscription is handling ongoing support, updates and upgrades*. it is allowing to keep the services and products quality improving making sure of best level of satisfaction of Customers.


* - Upgrades applies to IGC.Premium Plus only. IGC.Premium are entitled to updates and bug fixes up to Season 6 Episode 3 version.

No, currently there is no web related service or product provided.

A third-party service offers a fully compatible website, check it out - WebEngineCMS

No, hosting must be purchased separately from selected service vendor. IGC-Network Services provides only software for educational purpose.

First matter to consider is expectation for the server, e.g. how many players we foresee to gain.

• Up to 500 players a VPS (Virtual Private Server) is recommended. For any higher count of active player a Dedicated Server will be a better choice.

Does the server suppose to be global or more like local/regional?

• This is very important aspect while selecting our hosting. If we plan to dedicate the server for player of specified county(s) best option is to find hosting vendor within same country or any to which latency (connection - delay - time) is low. 

The requirements depends mostly from count of Game Server instances and online count. As far as the online count of players increases it may be necessary to upgrade your hosting configuration.
 
Minimum requirements should not be lower than listed below - based on default Server configuration (1 Data Server, 1 Connect Server, 3-5 game Servers) with 90% players load

 
Hardware Requirements
 

   • Processor
Minimum: 4x3.5 GHz, Recommended: 6x3.5 GHz or better

 
 • Memory
Minimum: 12GB, Recommended: 16GB or more
 
 • Disk Space
Minimum: 100GB, Recommended: 200GB - excluding Operating System requirements

 
Additional Software Requirements
 

 • Operating System - supported platform x64 only
Windows Server 2012 or later, Windows 7, Windows 8, Windows 10 or later
 
 • Database Engine - for MD5 Support select x86 SQL distribution
Microsoft SQL Server 2012 or later
 
 • Visual C++ Redistributable Packages
Microsoft Visual C++ 2010 SP1 Redistributable Package (x64) Download - install on server machine
 
 • Microsoft .NET Framework - to be installed on server machine
Microsoft Framework 4.8 Download

 
 • File Compression - for extracting software shipped
Any which can support .rar extension, recommended: WinRAR or 7zip
 
 • Configuration files editor - for easier viewing and editing
Any suitable for own needs, recommended: Notepad++
 
 • Lua Scripting - for easy script edit and syntax check
The only and recommended editor is Lua Edit

NO, expired license can be renewed anytime later up to 12 months. After this time it may get deleted from our database. However if forum account is presenting any activity during this time then details allowing to restore license will be preserved.

Renewal cost is minimum one (1) monthly fee of owned subscription.

All present as the past purchases along with the invoices can be find in Client Area.

Make sure that the 1433 TCP Port is accepted in SQL Server Configuration Manager
 

Yes, as IGC.ToolKit (Premium) license is lifetime it is still possible to use the tool. To do it is necessary to request as change to MU.ToolKit (Premium) which excludes editors dedicated for IGC Server Suite files only.

It is also possible to switch back to IGC.ToolKit (Premium) once Server Suite files license subscription is paid up-to-date.


Switching from IGC.ToolKit (Premium) ↔ MU.ToolKit (Premium) is free upon request.

Yes, IGC.ToolKit (Premium) can be used on personal or any other PC its license has been registered for.

To request IGC.ToolKit (Premium) license following instructions received in after-purchase Personal Message or submit a ticket to Premium Tools (license request) department along with requested details.

Connections limit is based on Hardware ID of player's PC. System used to generate the Hardware ID is the same as used for our files licensing.


Configuring Game Client
To Allow running only single Game Client instance on player's PC follow below steps, otherwise go to Configuring Server part

• Run IGC.ServerInfoTool.exe from Tools folder of IGC.Server Suite pack
• Complete rest of fields and save ServerInfo.bmd file

Configuring Server
We recognize two types of connection limits, Global and Local.

→ Global Limit

Can be configured in \DataServer\IGCDS.ini under MachineIDConnectionLimitPerGroup setting

This say how many connections can be opened for single Hardware ID for entire ServersGroup - that means for every bunch of 20 Servers, e.g. 0-19, 20-39 and so on.
 
Applying the changes requires reloading the configuration by selecting from application's menu "Global Connections Limit" reload option, alternatively by restarting DataServer applications

→ Local Limit

Can be configured under MachineIDConnectionLimitCount in GameServer.ini of every GameServer individually.

This say how many connections of single hardware ID can be opened to GameServer it is being configured for.
 
Applying the changes requires reloading the configuration by selecting from application's menu "Common Option " reload, alternatively by restarting GameServer applications
 

Connect Server - Anti-Flood
Allowing multiple connections to your server?


Set reasonable high amount for simultaneous connections to ConnectServer for MaxConnectionsPerIP setting at \ConnectServer\IGCCS.ini

** NOTE ** To avoid potential inconveniences to players leave the setting at minimum 3-5, even if allowing only single client connection to server only. 

This setting affects all GameServers that use that Data setting folder.
 
Applying the changes requires reloading the configuration by selecting from application's menu "Common Option" reload position, alternatively by restarting GameServer applications

All bug reports must be reported under appropriate section of our Bug Tracker along with all necessary details allowing us to understand and reproduce the issue, such as:

• Step by Step a way to reproduce the issue along with nature of the issue
• Server Logs along with SQL Logs (full file, no snippets)
  • specify time and account issue presented on 
• Data Server Logs along with SQL Logs if issue is affecting Data Server (full file, no snippets)
  • specify time and account issue presented on
• Screenshots or movie presenting the issue

In case of too few information provided or not fulfilling our requests in regards to additional information about the issue we may not be able to fix it.

Since ex700 and for any later version Game Client displays a sum of both, normal and master levels.

As far as the Server still recognizes these levels are visually displayed as total in Game Client in C window. The Master Level only can be checked under A window.

Those items do not have their own index, are controlled by item level of item 14,11 (Box of Luck).

• Box of luck (14,11)
• Start of Xmas (14,11) +1
• Firecracker (14,11) +2
• Heart of Love (14,11) +3
• Silver Medal (14,11) +5
• Gold Medal (14,11) +6
• Box of Heaven (14,11) +7
• Box of Kundun+1 (14,11) +8
• Box of Kundun+2 (14,11) +9
• Box of Kundun+3 (14,11) +10
• Box of Kundun+4 (14,11) +11
• Box of Kundun+5 (14,11) +12

Fenrir Item is recognizes as (13,37) and its type is controlled by item level and options.
 
 

Item Drop command example to get selected Fenrir type:

/item 13 37 1 0 0 0 - Red Fenrir /item 13 37 1 0 0 1 - Black Fenrir /item 13 37 1 0 0 2 - Blue Fenrir /item 13 37 1 0 0 4 - Golden Fenrir

Shop Codes
 
Old Shop file structure

13 37 0 255 1 0 0 0 - Red Fenrir 13 37 0 255 1 0 1 0 - Black Fenrir 13 37 0 255 1 0 2 0 - Blue Fenrir 13 37 0 255 1 0 4 0 - Golden Fenrir

New Shop file structure

<Item Cat="13" Index="37" Level="0" Durability="255" Skill="1" Luck="0" Option="0" Exc="0" SetItem="0" SocketCount="0" Elemental="0" Serial="1" />
<Item Cat="13" Index="37" Level="0" Durability="255" Skill="1" Luck="0" Option="0" Exc="1" SetItem="0" SocketCount="0" Elemental="0" Serial="1" /> 
<Item Cat="13" Index="37" Level="0" Durability="255" Skill="1" Luck="0" Option="0" Exc="2" SetItem="0" SocketCount="0" Elemental="0" Serial="1" /> 
<Item Cat="13" Index="37" Level="0" Durability="255" Skill="1" Luck="0" Option="0" Exc="4" SetItem="0" SocketCount="0" Elemental="0" Serial="1" />

Technically it is possible, however answer is no.

Cash Shop items have been designed for purpose of Cash Shop only. Using them in regular shops may cause issues like no sell or buy price, impossibility to sell the item and other unrecognized ones.

There is many aspects that may cause possible packet loss but mostly experienced among Customers is using single DNS configuration to resolve host names.
 
Often happens that to connect to the server instead of clean IP address a hostnames assigned to the server IP is used. In that case it is worth to make sure that the network adapter configuration is based on at least two (2) DNSes.

Very often VPS/Dedicated server vendor provide machines with a single DNS configured. How to proceed to add secondary DNS?

• In Control Panel open Network and Sharing Center, on the left click Change Adapter settings
• Right click on network connection adapter that is used and select properties
• Left Click on Internet Protocol Version 4 (TCP/IPv4) and click properties below
• In the bottom part of new window a Preferred DNS Server and Alternative DNS Server should be visible, if the alternative one is empty fill it out with the following
  • 8.8.8.8

• If necessary the preferred DNS can be switched to Google's one, however, if not having a reason to do it it is better to leave the preferred as shipped by the service vendor as their own DNS Server may be used to handle server machine service - good example is here OVH. If decided to change them both then set preferred to 8.8.8.8 and alternative to 8.8.4.4

EXTRA STEP: If not used then IPv6 can be disabled to close possible way to attack the server. To do that return to window of step 2 (described above) and on the list uncheck Internet Protocol Version 6 (TCP/IPv6)

IGC Server Suite files are based on GMO version in which Summoner and Rage fighter are available after purchasing their character card in Cash Shop.
 
 
1. To allow players to create these characters from beginning (without a need to purchase character card) execute following query on MuOnline database
 
 
For Rage Fighter

USE [MuOnline] GO ALTER TABLE dbo.AccountCharacter DROP CONSTRAINT DF_AccountCharacter_RageFighter GO ALTER TABLE dbo.AccountCharacter ADD CONSTRAINT DF_AccountCharacter_RageFighter DEFAULT ((1)) FOR RageFighter GO UPDATE dbo.AccountCharacter SET RageFighter = 1 GO 

 
For Summoner

USE [MuOnline] GO ALTER TABLE dbo.AccountCharacter DROP CONSTRAINT DF_AccountCharacter_Summoner GO ALTER TABLE dbo.AccountCharacter ADD CONSTRAINT DF_AccountCharacter_Summoner DEFAULT ((1)) FOR Summoner GO UPDATE dbo.AccountCharacter SET Summoner = 1 GO

 
Getting following error? DF_AccountCharacter_RageFighter' is not a constraint
 
Run following query Sp_help AccountCharacter and check valid Constraint names for Summoner and Rage Fighter columns
 
 
 
2. Allow Players to create these characters once reached specified level
 
 
For Rage Fighter

USE [MuOnline] GO CREATE TRIGGER RageFighterActivation ON [dbo].[Character] FOR UPDATE AS SET NOCOUNT ON DECLARE @AccountID varchar(10); DECLARE @cLevel int; SELECT @AccountID=i.AccountID FROM inserted i; SELECT @cLevel=i.cLevel FROM inserted i; IF (UPDATE(cLevel) AND (@cLevel >= 200)) -- Edit desired level in this line UPDATE dbo.AccountCharacter SET RageFighter = 1 WHERE Id = @AccountID GO

For Summoner

USE [MuOnline] GO CREATE TRIGGER SummonerActivation ON [dbo].[Character] FOR UPDATE AS SET NOCOUNT ON DECLARE @AccountID varchar(10); DECLARE @cLevel int; SELECT @AccountID=i.AccountID FROM inserted i; SELECT @cLevel=i.cLevel FROM inserted i; IF (UPDATE(cLevel) AND (@cLevel >= 150)) -- Edit desired level in this line UPDATE dbo.AccountCharacter SET Summoner = 1 WHERE Id = @AccountID GO

One-click run script is shipped with Server Suite package.

There is few steps required to make Multi-Warehouse system work correctly.

• Go to \Data\Common.ini and configure IsMultiWareHouse by setting it to 1
• Configure MultiWareHouseCount by setting desired count of additional warehouses (max 255)
• Execute the script over MuOnline database

USE [MuOnline] GO -- Script adds additional columns to warehouse table, (Max 20 for TT's users) -- Edit to add more or less warehouses (depending of MultiWareHouseCount setting) -- To add more simply add extra 'ItemsX varbinary(7680) NULL' at the end of the script (before GO statement) ALTER TABLE [dbo].[warehouse] ADD Items2 varbinary(7680) NULL, -- /ware1 Items3 varbinary(7680) NULL, -- /ware2 Items4 varbinary(7680) NULL, -- /ware3 Items5 varbinary(7680) NULL, -- /ware4 Items6 varbinary(7680) NULL, -- /ware5 Items7 varbinary(7680) NULL, -- /ware6 Items8 varbinary(7680) NULL, -- /ware7 Items9 varbinary(7680) NULL, -- /ware8 Items10 varbinary(7680) NULL, -- /ware9 Items11 varbinary(7680) NULL, -- /ware10 Items12 varbinary(7680) NULL, -- /ware11 Items13 varbinary(7680) NULL, -- /ware12 Items14 varbinary(7680) NULL, -- /ware13 Items15 varbinary(7680) NULL, -- /ware14 Items16 varbinary(7680) NULL, -- /ware15 Items17 varbinary(7680) NULL, -- /ware16 Items18 varbinary(7680) NULL, -- /ware17 Items19 varbinary(7680) NULL, -- /ware18 Items20 varbinary(7680) NULL -- /ware19 GO

Most common source (99%) of such type of issues is related to configuration mistake, e.g. dividing by 0, missing end tag at the end of file or section, missing quota " or any other improper setup.
 

All of IGC Server Suite applications are designed to create dump file (*.dmp) in case of application crash what allows easy investigation of issue source. However, the dump is created only after application really crashed and closed abnormally.
 
If application froze - what means window is still appearing in front of the desktop but not responding - there is a need to generate the dump file.
 
 
To do this (without closing frozen application) go to Task Manager -> Processes tab. Locate process of application to generate dump from (usually same as file name) and right click on it then select Create Dump File.
 
 

The file will be created and saving location displayed. Compress it using ZIP, WinRAR or 7z and post along with report in our Bug Tracker. That will allow us to look into specified case deeper.