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  1. How can I pay for the service?

    Currently there is a selection of one (1) payment channels

    • PayPal

    Do you want to pay trough not listed channel? Ask our Sales to find out is it possible to organize it for you

    Link to Question
  2. How do I select hosting for my server?

    First matter to consider is expectation for the server, e.g. what is target of maximum online players.

    Up to 500 players a VPS can be enough, however not necessarily cheaper. For any higher count of active player a Dedicated Server will be definitely a better choice.

    Does the server suppose to be global or local/regional?

    This is very important aspect while selecting the hosting. If the server meant to be run for selected world area only then the choice of server hosting should consider lowest latency (connection delay time) from/to the selected region, otherwise find most optimal option of lowest latency for most of your target regions.

    Link to Question
  3. Server Applications Requirements

    The requirements depends mostly from count of Game Server instances and online count. As far as the online count of players increases it may be necessary to upgrade your hosting configuration.

    Minimum requirements should not be lower than listed below - based on default Server configuration (2 Data Servers, 1 Connect Server, 6 Game Servers) with 90% players load

    Hardware Requirements

    IGC.Premium subscription plan
    • Processor
      • Minimum: 2x3.5 GHz
      • Recommended: 4x3.5 GHz or better
      • with AVX instructions support
    • Memory
      • Minimum: 8GB
      • Recommended: 10GB or more
    • Disk Space
      • Minimum: 80GB
      • Recommended: 160GB - excluding Operating System requirements


    IGC.Premium Plus subscription plan
    • Processor
      • Minimum: 4x3.5 GHz
      • Recommended: 6x3.5 GHz or better
      • with AVX instructions support
    • Memory
      • Minimum: 12GB
      • Recommended: 16GB or more
    • Disk Space
      • Minimum: 100GB
      • Recommended: 200GB - excluding Operating System requirements


    Additional Software Requirements

    • Operating System - supported platform x64 only
      • Windows Server 2012 or later
      • Windows 7, Windows 8, Windows 10 or later
    • Database Engine
    • Visual C++ Redistributable Packages
      • Microsoft Visual C++ 2015-2022 Redistributable Package (x64) Download - install on server machine
    • Microsoft .NET Framework - to be installed on server machine
    • File Compression - for extracting software shipped
      • Any which can support .rar extension, recommended: WinRAR or 7zip
    • Configuration files editor - for easier viewing and editing
      • Any suitable for own needs, recommended: Notepad++
    • Lua Scripting - for easy script edit and syntax check
      • Any online editor being able to check syntax of Lua in ver. 5.3 or dedicated Lua Edit editor
    Link to Question
  4. Renewal payments, are they required?

    Yes, our service is based on subscription model, therefore periodic payments are required.

    Customer is able to select among selection of available renewal terms and the prices depend of service type:

    IGC.Premium (Season 6 Episode 3) first month cost is €330 + selection of renewal terms

    • €24 every 30 days
    • €195 every 360 days

    IGC.Premium Plus (latest season available) first month cost is €530 + selection of renewal terms

    • €55 every 30 days
    • €275 every 180 days
    • €495 every 360 days
    Link to Question
  5. What is the renewal payment for?

    As all of our plans are based on subscription model, renewing the subscription is mandatory to be able to run and use the software. Active subscription offers ability to use additional benefits, such as support area, receive maintenance updates within purchased season. It is also allowing to keep the services and products quality improving making sure of best level of satisfaction of our customers.

    Link to Question
  6. Cost of upgrade to next season or episode

    The IGC Premium Plus can be purchased with selected season/episode.

    Upgrade to new seasons or episodes requires license level (SeasonPass) upgrade each time new season is released. Cost of the upgrade depends on amount of the content released along with new season/episode, however the top cap has been set at €150.

    Link to Question
  7. Do you offer Website or Webshop?

    Currently there is no web related service or product available from us.

    A third-party service offers a fully compatible website - WebEngineCMS

    Link to Question
  8. Is hosting included?

    Hosting must be purchased separately from third-party service vendor. We recommend to check www.ovh.com offer.

    Link to Question
  9. Can I use IGC.ToolKit (Premium) on my personal computer?

    Yes, ToolKit (Premium) can be used on personal or any other computer of your choice.

    Link to Question
  10. What is the difference between MU and IGC ToolKit (Premium)?

    Basically it is the same tool, however scope of available tools and features depends on status on Server Suite (IGC.Premium / IGC.Premium Plus) subscription.

    Every Customer having active subscription of server license is being automatically set to IGC license type of ToolKit (Premium), where Customers not having active subscription, or server license at all, are being turn into MU license type of the tool.

    What is IGC.ToolKit?

    The IGC license of the tool is fully featured and not limited (with exception of available tool plugins) version with all available editors and export options to support IGC Server files.

    What is MU.ToolKit?

    The MU license of the tool is version that do not offer editors and export options that are unique or exclusively used only for purpose of IGC Server files. 

    Switching between IGC and MU ToolKit (Premium) is automated, dependent from server license subscription status, however may require tool restart to apply the change.

    Link to Question
  11. Premium Tools Requirements (ToolKit & Launcher)

    IGC.Launcher (Premium)
    • Client Side
      • Operating System
        • Windows XP or later - x86 / x64
      • .NET Framework
        • Minimum: 3.5
        • Recommended: 4.5.2 (TLS 1.2 certificate support)
    • Server Side
      • Operating System: Windows 2008 R2 or later x86 / x64
      • .NET Framework
        • 4.8 (including available Windows Updates)


    IGC.ToolKit (Premium)
    • Operating System
      • Windows Vista / 7 / 8 / 8.1 / 10 / 11 - x64
    • Internet Connection
      • Always online as long as ToolKit (Premium) application is running (no offline mode)
    • .NET Framework
      • 4.6.2 Installed Visual C++ 2015 Redistributable Package
    Link to Question
  • Feel free to Contact us for any other questions - we'd be happy to help.

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