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Hi, First, @Zentinial, @netzo thanks for your non-constructive replies. I'm not going to answer either both of you, since feedback isn't shareable, is about personal experiences and what I experience, you don't, just I do. And you can see, the forum's title is "IGC Company Feedback", so, it's something between the customers and IGC Company. Isn't my goal of this post to make a discussion, in case you want to tell me something to me or discuss on something, feel free to PM me, I will glad to debate. @Wizzy, I wasn't complaining about the maintenance, maybe I was misunderstood, that just was an observation according with the title of the post, I just tried to understand your response and I related it with the maintenance. Just to be clear, the maintenances don't bother me I actually support them. My complain was never related about solution, but about the answers received or in other case the lack of these. And also, about your response in the first quoted post, you didn't even say hello. I think that be polite and kind must be beyond the location of a post. I expect to you to be kind with me, either if I made the post in the right forum or not. Always talking about mutual kindness. Moreover, with that response, it seems more important to you the location of the post than the resolution of a bug. I understand that rules are rules (not because I'm rude, but because of what I wrote in the first post), but I think you should be excited about the improving of your product, and that improving should be above the post's location. The links quoted above here wasn't to request an answer of them, I quoted these to explain why I decided to make posts in that forum. I think when some customer reports something, he doesn't really expect for a solution at first, instead, he expects an answer with some information or data, so we, the customers, can have a scene of what are we dealing with and with that base, make our plans and take decisions. But when we don't receive an answer, we really don't know what's happening and neither with what cards we are counting with. I think you know what I mean, if you detect any abnormality on cloudflare and report them, I think that the first you will expect is an answer of any kind, just to know if they receive your report and they are aware from it. I really don't see only bad things, I'm very gratefull and I'm always giving thanks, liking IGC answers and even rating them. But what I think, is that remarking this kind of things, is the way of real improving and making the service even better. Thanks for your time and the reply. Best regards.